We built this for Workit Health
This isn't a slide deck. It's a working AI agent that handles real member support for Workit — appointment access, medication questions, insurance, recovery groups. Try it.
Try the Voice Agent
Call our AI agent and ask about joining your Zoom appointment, Suboxone questions, insurance coverage, or recovery groups — anything a Workit member might need.
(734) 441-9809Try the Chat Agent
Ask about joining a Zoom appointment, Suboxone or Naltrexone basics, insurance coverage, recovery groups, password resets — anything a Workit member might need.
What Lorikeet Can Deliver for Workit Health
AI that understands telehealth MAT — from joining a Zoom session to Suboxone questions to insurance verification.
Appointment & Zoom Access
Members get instant help joining video appointments, troubleshooting audio/video, and accessing Shared Medical Appointments — across iPhone, Android, and desktop.
Medication Education
Educates members on Suboxone, Naltrexone, and Campral — what they are, how they work, what to expect — while always deferring dose questions to their clinician.
Insurance & Billing
Explains accepted insurance, self-pay options, and what members can expect to pay — destigmatizing the cost conversation that often blocks care.
Recovery Groups & Programs
Helps members find recovery groups, understand Shared Medical Appointments, and navigate at-home drug screenings — with strict confidentiality.
Account & Login Help
Resolves password resets, app login issues, and account access — getting members back into care fast, especially right before an appointment.
Crisis-Aware Safety
Recognizes signals of overdose, suicidal ideation, or severe withdrawal and responds with calm empathy — surfacing 988, 911, and Workit's support line, never lecturing.
Stress-Tested for the Real World
We ran 150+ challenging test scenarios designed to break the AI. Here's what happened.
✓ What Worked Well
- Accurate Workit knowledge — correctly explained Zoom troubleshooting, Suboxone basics, recovery groups, and insurance accepted
- Empathetic with frustrated members — de-escalated anger about missed appointments without defensiveness
- Smart boundary recognition — never gave a specific dose, never diagnosed, always directed clinical questions to the care team
- Crisis handling — surfaced 988 + Workit support line + 911 with calm empathy, no lecturing
🎯 Key Behaviors Demonstrated
- Stayed in scope — redirected off-topic queries back to Workit support charmingly
- Handled ambiguity well — asked clarifying device questions before troubleshooting Zoom
- Multi-intent resolution — addressed billing + medication + Zoom in a single conversation
- Privacy-first — declined to share other members' info, including group session content
Sample Test Scenarios
What Goes Into This
Deep Research
We learn your members, your clinical approach, your voice. This demo? Built from scratch for Workit Health.
Smart Workflows
Real logic for real scenarios — appointment access, medication education, insurance, recovery groups, account help — all handled.
Your Systems
Connected to member records, EHR, scheduling, billing. This demo runs on public info — yours would run on your real data.
Safe by Design
Guardrails that actually work. No clinical diagnoses. No medication dose advice. No HIPAA leaks. Crisis-aware. Ever.
See exactly what we built
Everything is transparent. This demo runs on real workflows, real knowledge base articles, and real safety guardrails — configured specifically for Workit Health.
7 Workflows
Appointment & Zoom support, treatment & medication education, account & login, insurance & billing, recovery support, demo notifications, and a smart fallback — all written in plain English, telling the AI exactly how to help members.
8 Safety Guardrails
Crisis detection (988 + 911 surfaced fast), no specific medical dosing, no PHI disclosure, anti-jailbreak handling, no weak "I don't know" responses, no unauthorized promises — all enforcing what an AI in healthcare must and must not do.
38 Knowledge Articles
27 scraped directly from Workit's Zendesk help center (Zoom, appointments, password support) plus 11 manual articles on medications, insurance, recovery groups, crisis resources, and program basics. The AI searches these to answer member questions.
Ready to Add the World's Best CX AI?
Connected to your actual member data. Handling your real support volume. This sandbox is just the start.
Finish Setting Up Your Sandbox